Delivery
Shipping & Delivery Policy
Our goal at Aladin Beauty / aladinbeauty.nl is to promptly and securely deliver your Korean beauty, hair and skin care products right to your door. Below you will find all information about our shipping costs, delivery schedules and carrier options.
Order Processing: Orders are processed as soon as payment has been received.
Tracking: Once your order has been shipped, you will receive an email with a track & trace code so you can follow your shipment.
Buyer Protection: We aim to provide a secure shopping experience and handle your purchase with care from checkout to delivery.
Shipping Costs and Methods
The Netherlands
We ship within the Netherlands via GLS and PostNL.
| Shipping Method | Order Value | Postage Costs |
|---|---|---|
| GLS (1 to 2 working days) | €0.00 to €44.99 | €4.95 |
| GLS (1 to 2 working days) | €45.00 and up | Free shipping |
| PostNL (1 to 2 working days) | €0.00 to €44.99 | €5.95 |
| PostNL (1 to 2 working days) | €45.00 and up | Free shipping |
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Belgium and Germany
We ship to Belgium via GLS and PostNL, and to Germany via GLS.
Belgium
| Shipping Method | Order Value | Postage Costs |
|---|---|---|
| GLS Belgium (1 to 2 working days) | €0.00 to €44.99 | €5.95 |
| GLS Belgium (1 to 2 working days) | €45.00 and up | Free shipping |
| PostNL Belgium (1 to 2 working days) | €0.00 to €44.99 | €7.95 |
| PostNL Belgium (1 to 2 working days) | €45.00 and up | Free shipping |
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Germany
| Shipping Method | Order Value | Postage Costs |
|---|---|---|
| GLS Germany (2 to 3 working days) | €0.00 to €59.99 | €5.95 |
| GLS Germany (2 to 3 working days) | €60.00 and up | Free shipping |
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France, Italy, and Luxembourg
Note: For Italy, we currently only ship to the mainland. Sicily and Sardinia are excluded.
| Country | Shipping Method | Order Value | Postage Costs |
|---|---|---|---|
| France | GLS EU (2 to 3 working days) | €0.00 to €99.99 | €9.99 |
| France | GLS EU (2 to 3 working days) | €100.00 and up | Free shipping |
| Italy (Mainland) | GLS EU (2 to 3 working days) | €0.00 to €99.99 | €9.99 |
| Italy (Mainland) | GLS EU (2 to 3 working days) | €100.00 and up | Free shipping |
| Luxembourg | GLS EU (2 to 3 working days) | €0.00 to €99.99 | €9.99 |
| Luxembourg | GLS EU (2 to 3 working days) | €100.00 and up | Free shipping |
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Spain and Portugal
Note: We only ship to mainland destinations. Excluded: Balearic Islands, Canary Islands, Ceuta, Melilla, Madeira, and the Azores.
| Country | Shipping Method | Order Value | Postage Costs |
|---|---|---|---|
| Spain (Mainland) | GLS EU (3 to 5 working days) | €0.00 to €99.99 | €9.99 |
| Spain (Mainland) | GLS EU (3 to 5 working days) | €100.00 and up | Free shipping |
| Portugal (Mainland) | GLS EU (3 to 5 working days) | €0.00 to €99.99 | €9.99 |
| Portugal (Mainland) | GLS EU (3 to 5 working days) | €100.00 and up | Free shipping |
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United Kingdom
Note: We currently only ship to England, Wales and Scotland.
| Country | Shipping Method | Order Value | Postage Costs |
|---|---|---|---|
| United Kingdom (England, Wales and Scotland only) | GLS (2 to 4 working days) | £0.00 to £100.00 | £12.95 |
| United Kingdom (England, Wales and Scotland only) | GLS (2 to 4 working days) | Above £100.00 | £5.99 |
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Delivery Logistics
1. Estimated Delivery Schedules
- Belgium and the Netherlands: your package usually arrives within 1 to 2 working days.
- Germany: the average delivery time is 2 to 3 working days.
- Luxembourg, France and Italy: your order usually arrives within 2 to 3 working days.
- Portugal and Spain: shipping to mainland destinations usually takes 3 to 5 working days.
- United Kingdom: delivery usually takes 2 to 4 working days.
Please note that these are estimates provided by our carriers. Delivery may take slightly longer during busy shopping periods, public holidays or unforeseen courier delays.
2. Modifying or Cancelling Your Order
To ensure fast delivery, we aim to process and pack orders as quickly as possible. If you notice that you need to change the items in your order or your shipping address, please contact us immediately at info@aladinbeauty.nl.
Unfortunately, once our warehouse has prepared your parcel for shipment, we cannot guarantee any changes or cancellations.
3. Custom Orders & Pre-Orders
Some items require extra care, such as pre-order beauty bundles or personalised products. These are often reserved or prepared especially for you, so we cannot change designs or products once the order has been confirmed in our system.
4. Delivery Inconsistencies & Missing Packages
- As a first step, please contact the local carrier agency (GLS or PostNL) if your track & trace status shows that your order has been delivered, but you cannot find it. They often have GPS coordinates or extra details about the delivery location.
- If the courier cannot resolve the issue, please contact our support team at info@aladinbeauty.nl, so that we can start an investigation on your behalf.
5. Missed Delivery Attempts
If you are not at home at the time of delivery, the courier may leave your parcel with a direct neighbour or deliver it to a nearby service point.
In some cases, a second delivery attempt will be scheduled for the following day. We always recommend checking your personal track & trace link for the most up-to-date instructions from the carrier.
Contact Information
If you have any questions regarding your delivery, feel free to reach out:
Aladin Beauty
Email: info@aladinbeauty.nl
Phone: +31108920186
Address: Satijnbloem 45, 3068 JP Rotterdam, The Netherlands
Chamber of Commerce (KvK): 98784412